You can shop at ZAAVIAY without creating an account. However, register with us and you'll be able to enjoy the following benefits
Track your orders and review past purchases Save your address and payment details so you can shop even quicker next time Manage your email preferences and edit important information.
To reset your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
You can edit the details you have provided to us while making the account by clicking on the ‘My Account’ tab. You can change your billing and shipping address, phone number and other important information on the site in a similar way.
Shopping at ZAAVIAY is easy: Use the e-store link to find what you like. Once you have found an item, choose your size and click on the 'ADD TO CART' button on the product page. Review the items in your shopping bag by clicking the 'SHOPPING CART' link at the top right of the page. You can add or remove any items before checking out. Click on 'PROCEED TO PURCHASE' to complete your order and you’re done. Happy Shopping.
If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, call Customer Service at email@example.com or +92 300 (2027634)
The Sales Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please contact Customer Services at firstname.lastname@example.org or +92 300 (2027634)
As soon as your order is placed, you will be emailed an Order ID, along with your Order Confirmation. This is what will help you track your order(s). You can also check this ID when you sign in to the website. If you’re not a preferred customer, you may call or email our Customer Care with the tracking number information to find out the status of your order.
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. Online payment based orders can only be cancelled within a week once placed. Please note that, we'll be unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please call customer care at +92 300 (2027634) or email us at email@example.com, for assistance.
Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed.
All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information.
In case of a payment failure, make sure that the payment information you have provided is accurate. If your account has been debited after a payment failure, it is normally reimbursed to your bank account within 7 business days. You can email us on firstname.lastname@example.org or give us a call on +92 300 (2027634) with your order number for any clarification.
COD is only available in Pakistan.
Normally Zaaviay ships between 8 - 10 working days, however due to overwhelming response and to ensure quality of product, we are extending our delivery time to 10 - 12 working days with effect from 3:00 p.m. PST, 7th sep 2019.We hope our customers will appreciate that Zaaviay is extending the dates only to ensure that its quality of product is maintained. If the order does not reach you in the specified time, please contact us at email@example.com or +92 300 (2027634)
Yes, it is possible to use a different address for billing purposes. Simply check the ‘Use a different billing address’ option under the ‘Billing Address’ tab on the checkout page.
To redeem a promotional code, simply type in or copy the code into the ‘Gift card or discount code’ text bar on the checkout page.
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code while placing an order given is accurate. On the second failed attempt, the item(s) will be returned to us.
Yes, they can. Call Customer Care at +92 300 (2027634) for more details.
Customer information pertaining to name, card billing details and shipping addresses are necessary to process any electronic transactions via credit/debit cards. These are essential inputs into the fraud detection mechanisms.
All payment and shipping data presented by our clients is kept secure and classified. Only approved personnel have access to this data.
Although, online security is implied for each order and the confirmation procedure is one- time for account information, if you are utilizing a different debit/credit card, your request will be subjected to online security confirmation once more.